Frequently Asked Question
Check the most common asked questions & join us.
What services does PT Bintang Utara Nusantara (PTBRemit.com) offer?
PT Bintang Utara Nusantara provides remittance services, allowing you to send money directly to bank accounts.
Is PT Bintang Utara Nusantara licensed and regulated?
Yes, PT Bintang Utara Nusantara is licensed and regulated by Bank Sentral Republik Indonesia. We operate under the prudential supervision of Bank Sentral Republik Indonesia as a Payments Service Provider – License Category 3.
Where is PT Bintang Utara Nusantara located?
Our registered address is Bumi Intan Asri A1 Perengdawe, Balecatur, Gamping, Sleman, Daerah Istimewa Yogyakarta 55295, Indonesia.
Can I send money internationally with PTBRemit.com?
Yes, PTBRemit.com allows you to send money to bank accounts worldwide.
How can I ensure the safety of my transactions with PTBRemit.com?
To stay safe online, always ensure that you are on the official PTBRemit.com website when conducting transactions. Avoid sharing your account details or personal information with anyone.
What do I do if I encounter problems with my transaction?
If you encounter any issues with your transaction, such as delays or errors, please contact our customer support team at [email protected]
How can I track the status of my remittance with PTBRemit.com?
You can track the status of your remittance through our online portal or by contacting our customer support team.
What is the cancellation and refund policy of PTBRemit.com?
For information regarding cancellations and refunds, please refer to our terms and conditions or contact our customer support team directly.
How can I verify my identity with PTBRemit.com?
Identity verification may be required as per regulatory requirements. Our customer support team will guide you through the process.
Does PTBRemit.com offer referral rewards?
Currently, we do not have a referral program. Stay updated with our website for any future promotions or updates.
